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Living Room
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Return Policy

Errors in pricing may occur, We reserve the Right to correct such errors. All sales will be reviewed. 

Shipping:
Leaves our warehouse in 1-10 business days. *
1-4 week delivery after the item ships:**
Delivered by freight carrier.


Oversized-Item Delivery Policy

What is an Oversized Item?
Oversized items are large products that must ship through a freight carrier based on meeting one or more of the following criteria:

  • Weigh 151 lbs. or more when packaged
  • Length measures 108 in. or more
  • Girth measures 165 in. or more
  • If an item ships on a wooden pallet, regardless of weight (but generally in the 100-150 lb. range), it is considered an Oversized Item

Shipping and Delivery Information

  • Most of our oversized items qualify for our Free Shipping offer on U.S. orders over $50* shipping to the lower 48 states, unless otherwise specified on the product page.

* Our Free shipping over $50 offer is excluded on Outside our shipping area, APO/FPO/DPO and International orders. Orders under $50 ship for only $2.95 to most destinations within the contiguous United States (excluding Hawaii and Alaska). Sales tax and charitable donations are excluded from subtotal for purposes of this offer.

  • Oversized items leave our warehouse within 1-10 business days

  • Deliveries of oversized items take 1-4 weeks from the time it leaves our warehouse

  • Whenever we are able to accommodate a delivery of oversized items to a remote or isolated area not commonly serviced by freight carriers, delivery may take an additional 1-2 weeks and additional delivery fees may apply

  • Oversized items cannot be shipped to rural routes, Hawaii and Alaska, APO/FPO addresses, or P.O. boxes

  • All oversized items ship with Standard Threshold Delivery Service* unless “White Glove Delivery” is indicated in the Shipping & Returns tab of the product page

*The Standard Threshold Delivery Service provides delivery of your shipment to the nearest ground level entrance, i.e.: your front porch, a lobby or a garage entrance.

White Glove Delivery Service
Select oversized items are shipped with White Glove Delivery. Items that include this service will be noted accordingly in the Shipping & Returns of the product page.

White Glove Delivery includes the following services:

  • Inside placement of items, up to two flights of stairs

  • Unpacking

  • Debris removal

  • Limited placement of the item

  • Up to 15 minutes of the services described, with no use of tools

White Glove Delivery does NOT include any installation or assembly services. If a product page indicates that installation or assembly is required, it will be your responsibility. Some carriers offer these and other additional services upon your request. However, charges for any additional services you request will apply by the carrier.

Special Delivery Options & Services
Depending on the carrier, you may be able to request Special Delivery options such as upgrading to White Glove Delivery or other Delivery Services.

To see if special delivery options and services are available in your area, call our Customer Serviceat 1-800-THE BIG O and request a transfer to our Oversized Item Delivery Team.

Please note that the carriers fees will apply for any special delivery options or additional services you request.
By purchasing an oversized item, you authorize Showroom furniture.com and/or the freight carrier to assess additional fees to your credit card as necessary according to the fee schedule herein.

Additional Delivery Fees

Please be aware of the following additional fees that may apply to your delivery:

  • Time Definite Fee: This fee may apply if you request a specific delivery time outside of the freight carrier's normal business hours. The fee can range from $75-$125 or more depending on your location and request. Because the freight carrier determines available delivery times, certain days and times are not available in all areas.

  • Stair Carry/Extra Labor Fee: If your item is carried inside your residence, unpackaged/assembled, or carried up any flights of stairs by the carrier, this fee may apply. The carrier may also charge additional fees if steep uphill or downhill slopes lead to the entryway of your residence or business. These fees vary and can exceed $100.

  • Deliveries to Apartments: The carrier will take the item to the building's loading dock or the nearest ground-level entry. Depending on the building's design, the carrier may leave some deliveries at the main office.

Important Details for Scheduling Your Delivery Appointment

  • Carriers are only able to deliver Monday through Friday. Once your shipment is ready for delivery, the carrier will contact you at the phone number(s) you provided us at the time you completed your order. You can expect their call 24-48 hours prior to your delivery to arrange a 4-hour delivery window.

  • Keep in mind that available delivery times will vary depending on the freight carrier's schedule.

  • If you missed the phone call from the carrier, you have one business day to respond to them to arrange a delivery time. If you do not respond in a timely manner, the freight carrier may store your item and you may be charged storage fees.

  • Daily storage fees may also apply if you do not accept delivery within 3 business days.

  • Always notify the carrier of any circumstances that could affect your delivery, such as a very narrow driveway, a dead-end street or a ferry for islands, etc. (fees may apply).

  • Include any information that will make the delivery easier for the driver and for you by informing the carrier of any special delivery instructions such as if the driver needs to park in a particular place, deliver to your side door, garage entrance or another area, etc.

Missing Your Delivery Appointment
Please make sure not to miss your delivery appointment.

If you are not available for your delivery appointment, you may be subject to additional delivery fees such as storage charges and/or re-delivery. Carrier’s re-delivery fees usually range from $25 - $125.
Also, keep in mind that if the freight carrier is not able to contact you for delivery, they may return your item to one of our warehouses and you will be responsible for the cost of return shipping.

Accepting Your Delivery and Damaged Shipments

At the time of delivery, the carrier will provide you with a Bill of Lading and/or Delivery Receipt. Please thoroughly inspect your shipment at the time of delivery and before you sign for the shipment. If you are holding your furniture or you are waiting on completion of a home improvement project, do NOT wait to inspect the item.
Items rarely get damaged in shipping; however, in the event that damage does occur, all damage and defects MUST to be noted on all copies of the BOL and Delivery Receipt in order for us to be able to file a claim with the carrier and to assist you with a return, replacement or replacement parts.

In addition, we must to be notified within 1 business day of all damages, defects or missing pieces. After 1 business day, you will be financially responsible for any replacement part(s).
If your shipment is severely damaged, refuse your delivery, note the BOL “refused due to damage” and contact us immediately.

*** If you do not have time for an inspection or the driver rushes you, YOU MUST WRITE "subject to inspection" next to your signature on the Delivery Receipt and BOL.***

Please remember that any damage or defect must be reported within 1 business day as all returns need to be initiated in our system within our Standard Returns timeframe of 30 days from the date you receive your order.
If you discover damage or a defect after delivery, we will work to resolve the issue. For detailed instructions on reporting damage or defects not noticeable after the carrier leaves more information regarding our Oversized-Items Returns Policy, please click here.

Oversized-Item Return Policy:
Upon delivery, if you notice any damage or defects, you must note them on the shipping receipt and refuse delivery. Notify Showroom furniture.com immediately in the unlikely event of damage.

As indicated in our Standard Return Policy, you may also initiate a return for most new and unopened oversized items within 30 days of delivery and receive a full refund when returned in new and unused condition with all original materials included with the shipment.

You are responsible to pay the return shipping fee when you return an oversized item for any of the following reasons:

  • You refuse a delivery without inspection

  • You miss a delivery appointment

  • You return a non-defective or undamaged product

All returned oversized items are fully inspected upon their arrival back at our warehouse.
We will give only a partial refund of the purchase price if the returned item is not in its new, original and unopened condition. The amount of the partial refund depends on the condition of the item as determined by our sole discretion.

Additionally, we reserve the right to deduct the actual return shipping fee, which generally ranges from $100 to $695 or more (depending on size and weight), if the item is not in its original condition upon arrival back at our warehouse.

*By purchasing an oversized product, you authorize Showroom furniture.com and/or its Carriers to assess additional fees to your credit card as necessary according to the fee schedule described here. We may deduct original and return shipping costs from your refund or otherwise charge them to your credit card after we receive the return product back at our warehouse.

Damaged and Defective Returns

If the return is a result of damage or defect, we will refund the full cost of the merchandise and shipping charges.

In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the BOL and Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, we must to be notified within 1 business day.

By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.
If your shipment is severely damaged, please refuse the shipment, note the BOL “refused due to damage” and contact Customer Care immediately.

If you do not have time for an inspection or the driver rushes you, YOU MUST WRITE "subject to inspection" next to your signature on the Delivery Receipt and BOL.

Damage or Defects found after Delivery and Inspection

If you inspect the shipment and there is not any noticeable damage, but you find concealed damage or defects after the carrier leaves:

  • DO NOT discard any of the shipping boxes or packing materials, including the pallet the item may have been delivered with.

  • DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.

  • DO NOT ship the item back to Showroom furniture.com without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.

  • Immediately contact Showroom furniture.com to report the situation. Include helpful details, such as package condition, how it was received (left at front door/signed for), and description of the damage. If possible, please take several pictures showing the affected area(s). We will work to resolve the issue and, in our sole discretion, we may:

    • Arrange a repair or replacement if an item fall under a manufacturer’s warranty;

    • Arrange for and pay the cost for repair of an item that does not fall under a manufacturer’s warranty;

    • Issue a replacement; or

    • Authorize a return

NOTE:
The following policies apply to any item shipped outside the Northeast Illinois, Northwest Indiana area.   

Outside our home region, our shipping policy is as follows:
We offer shipping outside area on most items weighing 150 pounds or less. Due to carrier restrictions, some items cannot be shipped to Outside our shipping area.

The shipping rate will vary based on the destination, weight and dimensions of the package(s), and shipping method. Your shipping cost and delivery timeframe will be displayed at the checkout page before you submit your order.

Note: Our standard free shipping on orders over $50, $2.95 shipping rate, shipping discounts, or Club O free shipping offers do not apply when items ship to Alaska or Hawaii.